Responsible Gaming at fixmet
At fixmet, gambling is entertainment — not a way to make money or escape problems. This page explains the tools, policies, and support resources we provide to help every player in Bangladesh stay in control of their gaming habits. If you ever feel that gambling is negatively affecting your life, help is available right now.
Core Principles
Our Safe Play Commitments
fixmet has built responsible gaming protections directly into the platform. These are not afterthoughts — they are core features available to every registered player in Bangladesh.
Strict 18+ Enforcement
fixmet prohibits access to all players under the age of 18. Age verification is performed during account registration and at withdrawal stage. Any account found to belong to a minor is permanently closed and all funds are forfeited in line with our Terms & Conditions.
Player-Controlled Limits
Every fixmet account comes with built-in deposit limit, loss limit, and session time controls. You set these limits yourself through your account settings, and any reduction takes effect immediately. Increases require a 48-hour cooling-off period before they activate.
Self-Exclusion on Demand
If you feel you need a break from gambling, fixmet's self-exclusion tool lets you block your account for periods ranging from 1 week to permanent closure. During exclusion, you cannot deposit, place bets, or receive promotional materials from fixmet.
Time-Out & Reality Checks
Players can activate a temporary time-out of 24 hours, 7 days, or 30 days without committing to a full self-exclusion. Reality check reminders can also be enabled to notify you of how long you have been playing in a single session.
Full Activity History
Your fixmet account dashboard shows a complete history of every deposit, withdrawal, bet placed, and game session. Reviewing your activity regularly is one of the most effective ways to stay aware of your gambling habits and spending patterns.
Dedicated Support Team
fixmet's support team is trained to handle responsible gaming concerns with sensitivity and without judgement. Whether you need help activating a limit, excluding your account, or just want to talk through concerns, contact us at [email protected] at any time.
Under-18 Policy
Age Restriction & Underage Policy
fixmet is strictly an adults-only gambling platform. Access to any real-money game, betting market, or casino feature is prohibited for anyone under 18 years of age. This policy applies equally to players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
During the registration process, all players are required to confirm that they are 18 years of age or older. fixmet conducts identity and age verification as part of its Know Your Customer (KYC) process. Players may be asked to provide a copy of their National Identity Card (NID), passport, or other government-issued document to confirm their date of birth before withdrawals are approved.
If fixmet suspects or discovers that an account is held by a person under the age of 18, the account will be immediately suspended pending investigation. If the suspicion is confirmed, the account will be permanently closed, all pending withdrawals will be cancelled, and the matter may be reported to the relevant authorities. Any winnings accrued by a minor are void.
Protecting Young People
If you share your device with family members or young people, we strongly recommend enabling parental control software to prevent access to gambling websites. fixmet supports the use of filtering tools that can block gambling content on shared devices. Contact our support team if you need guidance on suitable parental control options.
Strictly Forbidden — Under-18 Access
- Creating an account with a false date of birth
- Using another person's account to access gambling services
- Facilitating a minor's access to gambling games or betting
- Sharing your fixmet login credentials with anyone under 18
KYC Verification Process
All players must complete KYC verification before their first withdrawal. Required documents include a valid government-issued photo ID and proof of ownership of the payment method (bKash, Nagad, Rocket, or bank account). KYC submissions are reviewed within 1–3 business days.
In-Platform Controls
Responsible Gaming Tools
fixmet provides a full suite of player-controlled tools accessible directly from your account settings. All tools take effect immediately when restrictions are tightened, and increases require a mandatory review period.
Deposit Limit
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once your limit is reached, further deposits are blocked until the period resets.
Loss Limit
Cap the total amount you are allowed to lose within a given time period. When your losses reach the limit, your account is automatically paused for that period.
Session Time Limit
Restrict the amount of time you spend on the fixmet platform in a single session. You will receive a warning as you approach your limit and be logged out automatically when it is reached.
Reality Check Reminders
Enable pop-up reminders at regular intervals (every 30, 60, or 90 minutes) that display how long you have been playing and your net wins or losses for the session.
Time-Out
Take a short break from gambling without committing to a full self-exclusion. Time-out periods of 24 hours, 7 days, or 30 days are available and take effect instantly.
Self-Exclusion
Block your account for an extended period ranging from 6 months to permanent closure. During exclusion, all access, deposits, and promotional communications are fully suspended.
Extended Break
Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available on the fixmet platform. When you activate self-exclusion, your account is locked across all games and betting markets simultaneously. You will not be able to log in, make deposits, place bets, or receive any promotional emails or SMS messages from fixmet for the entire duration of the exclusion.
fixmet takes self-exclusion requests seriously. Once an exclusion is confirmed, it cannot be reversed during the initial exclusion period. If you choose a temporary exclusion (6 months, 1 year, or 5 years), your account will remain locked until the period expires. Permanent exclusions cannot be reversed under any circumstances.
What Happens During Exclusion
- Your account is immediately locked — no login access.
- All pending bets are settled normally; any winnings are credited to your account balance.
- Your available balance can be withdrawn by contacting [email protected] — the funds will be returned to your registered bKash, Nagad, or bank account.
- fixmet will remove you from all marketing lists for the duration of the exclusion.
- If you attempt to create a new account during your exclusion period, it will be closed as soon as it is identified, and any deposited funds will be returned.
Returning After Exclusion
After a temporary exclusion period expires, your account does not reactivate automatically. You must contact [email protected] to request reactivation. A mandatory 7-day cooling-off review period applies before any reactivation is processed. During this review, fixmet may ask you to confirm that you feel ready to return to gambling responsibly and in control.
Self-Exclusion Durations Available
- 6 Months — minimum exclusion period
- 1 Year — recommended for players taking a serious break
- 5 Years — long-term exclusion with review at expiry
- Permanent — irreversible; account closed forever
How to Request Self-Exclusion
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number, full name, and chosen exclusion duration. Our team will confirm the exclusion within 24 hours and send a written confirmation to your email address.
Spend Control
Deposit & Spending Limits
Setting personal deposit and spending limits is one of the most practical steps you can take to keep gambling within your means. fixmet's limit system is designed with one core principle: restrictions take effect immediately, while relaxations require a mandatory waiting period.
This asymmetry is intentional. It ensures that a decision made in a moment of frustration or impulse — to raise your limit — cannot be acted on right away. The 48-hour delay gives you time to reflect before any increase becomes active.
Types of Limits
- Daily Deposit Limit: Maximum BDT amount depositable in a 24-hour period.
- Weekly Deposit Limit: Maximum BDT amount depositable across 7 rolling days.
- Monthly Deposit Limit: Maximum BDT amount depositable in a calendar month.
- Loss Limit: Maximum BDT amount you can lose before your account pauses for the period.
- Wager Limit: Maximum BDT value you can stake across all games in a given period.
All limits are set and managed from your account settings panel. You can view your current usage against each limit at any time. If you are unsure what limit is appropriate for your situation, contact [email protected] and our team will help you find a comfortable threshold.
How the 48-Hour Rule Works
When you decrease a limit (e.g., reduce your daily deposit from ৳5,000 to ৳2,000), the new lower limit activates immediately.
When you increase a limit (e.g., raise your daily deposit from ৳2,000 to ৳5,000), the increase is pending for 48 hours. You can cancel the pending increase at any time during those 48 hours. If not cancelled, it activates automatically after the cooling-off period.
| Limit Type | Period | Decrease Takes Effect | Increase Delay |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 48 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 48 hours |
| Wager Limit | Daily / Weekly | Immediately | 48 hours |
| Session Limit | Per session | Immediately | Immediate (no delay) |
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone close to you — is the first step toward getting back in control. The following signs may indicate that gambling has become a problem.
Continuing to gamble in an attempt to win back money that has already been lost, often placing larger bets than intended.
Taking loans, borrowing from family or friends, or using savings earmarked for essential expenses such as rent or bills to fund gambling.
Staying awake late to gamble, skipping meals, or losing track of time consistently because of gaming sessions.
Becoming secretive about gambling activity, lying about time or money spent, or avoiding social situations to gamble instead.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than addressing them directly.
Gradually increasing bet sizes to achieve the same level of excitement, similar to tolerance in substance dependency.
Having made repeated unsuccessful attempts to reduce gambling frequency or quit entirely, despite a genuine desire to do so.
Missing work, arriving late, or underperforming professionally or academically as a result of gambling preoccupation or fatigue.
Neglecting household, financial, or family responsibilities in favour of gambling sessions, leading to mounting practical consequences.
If you recognise these signs: You are not alone, and help is available. Contact fixmet's support team at [email protected] to activate a time-out or self-exclusion immediately, or reach out to a mental health professional in your area. Taking action early makes recovery significantly easier.
Check In With Yourself
Self-Assessment Checklist
The questions on the right are designed to help you reflect honestly on your current relationship with gambling. There are no right or wrong answers — this checklist is for your own private use and is not submitted to fixmet.
If you answer "Yes" to three or more of these questions, it is worth speaking to someone you trust or contacting our support team to discuss your options. A temporary time-out or self-exclusion could be the right move to give yourself space to reflect.
Remember: recognising a potential problem is a sign of strength, not weakness. Gambling should remain a form of entertainment that fits comfortably within your overall lifestyle and budget.
This checklist is private. Your responses are not recorded or sent to fixmet. It is purely a personal reflection tool to help you assess whether gambling is staying in its proper place in your life.
If you answered "Yes" to 3 or more questions, please consider using one of fixmet's responsible gaming tools or reaching out to our support team.
You Are Not Alone
Getting Help & Support
If gambling has stopped being fun and has started to feel like a compulsion, there are multiple ways to get support. fixmet's team is here to help you activate protections on your account, and we encourage all players to seek further assistance where needed.
Email fixmet Support
Contact our responsible gaming team at [email protected]. We respond within 24 hours and can activate limits, time-outs, or self-exclusions on your behalf immediately.
Live Chat Support
Use the live chat feature available on the fixmet platform to speak with a support agent in real time. Our team is trained in responsible gaming and will handle your concerns with care.
Talk to Someone You Trust
Speaking with a trusted family member or close friend about your gambling habits can provide emotional support and an outside perspective. You do not have to manage this alone.
Professional Counselling
Mental health professionals across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh offer counselling services for gambling-related concerns. Seeking professional help is a positive, courageous step.
fixmet Support Email: [email protected] — Write to us with the subject line "Responsible Gaming Help" and our dedicated team will respond promptly. All responsible gaming communications are treated with strict confidentiality. We will never judge you for reaching out.
Platform Promise
fixmet's Commitment to Safe Play
Responsible gaming is not a regulatory checkbox for fixmet — it is a core part of how we operate. We believe that sustainable, enjoyable gambling is possible only when players feel genuinely in control of their behaviour, their spending, and their time. Our goal is to be the most player-protective betting platform available to Bangladeshi players.
fixmet's responsible gaming programme is built on three principles: transparency, accessibility, and immediacy. Transparency means we are honest with players about the nature of gambling — the house always has a mathematical edge, and no strategy guarantees a profit. Accessibility means every protective tool is available to every player without fees, barriers, or stigma. Immediacy means protective measures take effect the moment they are requested.
We routinely review our responsible gaming policies and update our tools to reflect current best practices. We train our support staff to handle sensitive conversations with empathy and without judgement. We work to identify patterns of play that may indicate problem gambling and proactively reach out to players whose behaviour gives us cause for concern.
fixmet also supports the principle that gambling should be funded only from disposable income — money that remains after all essential expenses including rent, food, utilities, transport, and savings have been accounted for. We encourage every player to set a personal gambling budget before each session and to stick to it regardless of outcome.
Gambling Is Entertainment, Not Income
All games on the fixmet platform — including cricket betting, live casino, slot games, and crash games — are games of chance. While skill and knowledge can influence certain outcomes (such as sports betting), no method of play guarantees consistent profit over time. Anyone who gambles with the expectation of generating a reliable income is at elevated risk of developing a harmful relationship with gambling. fixmet does not endorse or encourage gambling as a financial strategy.
Seasonal & Cultural Responsibility
During periods of heightened excitement such as the Bangladesh Premier League (BPL) season, T20 World Cup, IPL, Eid festivities, or Pohela Boishakh, we see increased engagement across the platform. We ask all players to be especially mindful of their spending and session duration during these high-energy periods. The thrill of live cricket betting can make it easy to lose track of time and money — our tools are here precisely for moments like these.
Our Responsible Gaming Pledges
- We will never market gambling as a route to financial gain.
- We will enforce 18+ age restrictions on every account without exception.
- We will always make self-exclusion and limit tools available at no cost.
- We will honour all self-exclusion requests within 24 hours.
- We will proactively contact players whose behaviour shows signs of harm.
- We will never send promotional material to self-excluded players.
- We will review and strengthen our responsible gaming framework annually.
Important Reminder
Gambling involves real financial risk. You may lose some or all of the money you deposit. Never gamble with borrowed money. Never chase your losses. Set a budget before you play and stop when you reach it. fixmet's games are intended for adults aged 18 and above who are gambling purely for entertainment.
Play Safely with fixmet
Responsible gaming tools are built into every fixmet account. Explore our games knowing that your protections are always one click away — and our support team is always ready to help.
By using fixmet you confirm you are 18 years of age or older and agree to our Terms & Conditions and Privacy Policy.