fixmet Privacy Policy

This Privacy Policy ("Policy") describes how fixmet ("fixmet", "we", "us", "our") collects, uses, stores, shares, and protects personal information about players ("you", "your") who access the fixmet website at https://fixmet.net or use any of its related services. fixmet is committed to safeguarding the privacy of all players, including those accessing the platform from Bangladesh. By creating an account or using the fixmet platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy is to be read alongside fixmet's Terms & Conditions and Responsible Gaming policy. Collectively, these documents govern your relationship with fixmet. If you do not agree with this Policy, you must stop using the fixmet platform and may request account closure by contacting [email protected].

1. Information We Collect

fixmet collects personal information through several channels — directly from you when you register and use the platform, automatically through your interactions with the website, and from trusted third-party verification providers. The categories of personal data we collect are described below.

1.1 Registration & amp; Account Data

When you create a fixmet account, we collect the following information:

• Full name as it appears on your government-issued identity document.
• Date of birth — collected to verify that you meet the 18+ age requirement.
• Mobile phone number — used for account authentication, OTP verification, and important account notifications.
• Email address — used for account correspondence, promotional communications (where opted in), and security alerts.
• Residential address — collected as part of Know Your Customer (KYC) obligations.
• Username and encrypted password — used to secure access to your account.

1.2 Identity Verification (KYC) Data

To comply with responsible gaming and anti-money laundering (AML) obligations, fixmet may request and process the following documents:

• National Identity Card (NID), passport, or driver's licence (front and back copy).
• Proof of address document such as a utility bill or bank statement dated within 90 days.
• Proof of ownership of the payment method used (e.g., a screenshot of your bKash or Nagad account in your name).
• A selfie or live photo for identity matching purposes, where required.

1.3 Financial & Transaction Data

When you make deposits or withdrawals, fixmet records transaction details including payment method type (bKash, Nagad, Rocket, Upay, bank transfer, card), transaction reference numbers, transaction amounts in BDT, timestamps, and account balance changes. fixmet does not store full card numbers; card payments are processed through encrypted third-party payment gateways.

1.4 Gaming Activity Data

We collect records of your gaming activity on the fixmet platform, including bets placed, games accessed, wager amounts, outcomes, session durations, and bonus usage. This data is used for account management, fraud detection, responsible gaming monitoring, and dispute resolution.

1.5 Technical & Device Data

When you access fixmet, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location (country/city level).
• Browser type and version, operating system, and device type.
• Pages visited, time spent on pages, referring URLs, and clickstream data.
• Session identifiers and authentication tokens.

1.6 Communications Data

If you contact fixmet's support team via email or live chat, we retain records of those communications including the content of messages, timestamps, and support agent responses. This data is used to resolve disputes, improve service quality, and maintain a record of commitments made to players.

2. How We Use Your Data

fixmet processes personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which we process your personal data are as follows:

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, identity data	Contractual necessity
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation / contractual necessity
Processing deposits and withdrawals	Financial data, payment method data	Contractual necessity
Fraud prevention and AML monitoring	Transaction data, technical data, gaming activity	Legal obligation / legitimate interest
Responsible gaming monitoring	Gaming activity, session data, communications	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account data, transaction data	Contractual necessity / legitimate interest
Platform analytics and improvement	Technical data, gaming activity (anonymised)	Legitimate interest
Promotional communications (opt-in only)	Email address, mobile number	Consent

fixmet will not use your data for automated individual decision-making that produces significant legal effects on you without providing an opportunity to request human review of that decision.

3. Data Sharing & Third Parties

fixmet does not sell, rent, or trade your personal data to third parties for marketing purposes. We only share your data with third parties where it is necessary to operate the platform, fulfil legal obligations, or protect the integrity of the service. The categories of third parties with whom fixmet may share your data are described below.

3.1 Payment Service Providers

To process your deposits and withdrawals, fixmet shares transaction-relevant data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card network processors. These providers receive only the data necessary to complete the specific transaction and are bound by their own privacy and security obligations.

3.2 Identity Verification Providers

fixmet may engage third-party KYC and identity verification service providers to assist with document verification and age confirmation. These providers process your identity documents under strict contractual data processing agreements and are not permitted to use your data for any purpose other than the verification service they are contracted to provide.

3.3 Game Software Providers

The games available on fixmet are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others. These providers may receive anonymised session or game-round data for fair-play auditing and technical support purposes. They do not receive your personally identifiable information unless strictly required for dispute resolution in connection with a specific game round.

3.4 Legal & Regulatory Authorities

fixmet may be required by law to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction. We will only make such disclosures where we have a legal obligation to do so or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

3.5 Business Transfers

In the event that fixmet undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change via the email address associated with your account prior to the transfer taking effect, and the successor entity will be bound by privacy obligations at least as protective as those in this Policy.

4. Cookies & Tracking Technologies

fixmet uses cookies and similar tracking technologies to operate the platform, authenticate users, prevent fraud, and understand how players interact with the website. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the website to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. You cannot opt out of these cookies while using the platform.
• Functional Cookies: Remember your preferences such as preferred language, display settings, and last-visited game category to improve your experience across sessions.
• Analytics Cookies: Help fixmet understand aggregate usage patterns, page performance, and feature adoption. Data collected by analytics cookies is processed in anonymised or pseudonymised form. fixmet uses analytics data solely to improve the platform.
• Security & Fraud Prevention Cookies: Used to detect suspicious login activity, bot traffic, and potential account takeover attempts. These cookies are essential to platform integrity.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to your fixmet account and accessing core platform features. Refer to your browser's help documentation for instructions on managing cookie preferences.

4.3 No Cross-Site Tracking

fixmet does not use advertising cookies and does not participate in cross-site user tracking for advertising network purposes. We do not embed third-party ad pixels or retargeting scripts on the fixmet website.

5. Data Retention & Storage

fixmet retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the full duration of your account and for a minimum of 5 years following account closure, in line with AML and financial record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of submission or the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute.
• Technical/device logs: Retained for 12 months from the date of collection, after which they are deleted or fully anonymised.

All personal data is stored on servers protected by industry-standard physical and logical security controls. fixmet does not store data on unsecured personal devices or unencrypted portable media.

6. Your Privacy Rights

fixmet respects your rights in relation to your personal data. The following rights are available to all players regardless of their location, and may be exercised by contacting fixmet at [email protected]:

• Right of Access: You have the right to request a copy of the personal data fixmet holds about you. We will provide this information in a structured, readable format within 14 business days of receiving a verified request.
• Right to Rectification: If any personal data fixmet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Requests for rectification of identity data may require re-submission of KYC documents.
• Right to Erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data. fixmet may be unable to erase data that it is legally required to retain (e.g., transaction records subject to AML obligations), and will notify you of any limitations at the time of your request.
• Right to Restriction of Processing: You may request that fixmet restrict the processing of your personal data in certain circumstances, such as while you contest the accuracy of data we hold.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that fixmet provide your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. To unsubscribe from marketing emails, use the unsubscribe link in any marketing email or contact [email protected].
• Right to Object: You may object to the processing of your personal data where fixmet relies on legitimate interest as the legal basis, subject to fixmet demonstrating a compelling legitimate interest that overrides your rights.

To exercise any of the above rights, send a written request to [email protected] with the subject line "Privacy Rights Request". Include your registered full name and mobile number so that we can verify your identity before processing the request. fixmet will respond within 14 business days. Where a request is complex or numerous, we may extend this period by a further 14 days and will notify you accordingly.

7. Data Security Measures

fixmet takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect against unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or app and fixmet's servers is encrypted using TLS 1.2 or higher, preventing interception by third parties.
• Encrypted Data Storage: Sensitive data fields — including passwords, payment credentials, and identity document references — are stored in encrypted form at rest. Passwords are hashed using a strong one-way cryptographic algorithm and are never stored in plaintext.
• Access Controls: Access to personal data within fixmet is restricted on a strict need-to-know basis. Staff members can only access the data necessary for their specific role. Access rights are reviewed periodically and revoked promptly when no longer required.
• Two-Factor Authentication (2FA): fixmet offers 2FA for player accounts to add an additional layer of protection beyond username and password. Players are encouraged to enable 2FA via the account security settings.
• Intrusion Detection & Monitoring: fixmet's infrastructure is monitored continuously for suspicious activity, anomalous access patterns, and potential security incidents. Automated alerts are in place to flag and respond to threats in real time.
• Penetration Testing: fixmet conducts periodic security assessments of its platform to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, fixmet will notify affected players without undue delay and take all reasonably practicable steps to contain and remediate the breach.

8. Policy Updates & Contact

fixmet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will update the "Last Updated" date shown at the top of this page. Where changes are significant, we may additionally notify registered players via their registered email address or through an in-platform notification.

Your continued use of the fixmet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update to this Policy, you must stop using the platform and may request account closure by contacting us at the address below.

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fixmet handles your personal data, please contact the fixmet privacy team using the details below. We aim to respond to all privacy-related enquiries within 14 business days during Bangladesh Standard Time (BST, UTC+6) business hours.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response time: Within 14 business days of receiving a verified request

fixmet is committed to resolving all privacy concerns promptly and in good faith. If you feel that a concern has not been adequately addressed, you may escalate the matter through any applicable dispute resolution mechanism available in your jurisdiction.