fixmet Frequently Asked Questions
Everything you need to know about playing on fixmet — from opening your account and depositing via bKash or Nagad, to cricket betting rules, slot RTPs, bonus wagering, and responsible gaming tools for players across Bangladesh.
This page covers the most common questions fixmet players in Bangladesh ask — whether you are just getting started, trying to make your first deposit via mobile wallet, or looking for guidance on responsible gaming tools. Browse by category below or use the Table of Contents to jump straight to the section you need. If your question is not answered here, our support team is available at [email protected] around the clock.
Section 1
Account & Registration
How do I create an account on fixmet?
Creating a fixmet account takes under two minutes. Visit the fixmet website and click the registration link, then fill in your mobile number, a secure password, your full name, and date of birth. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Once submitted, a verification code is sent to your registered mobile number to confirm your identity.
What documents are required for KYC verification on fixmet?
fixmet requires a valid government-issued photo ID to complete KYC verification. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to verify ownership of your payment method — for bKash, Nagad, or Rocket this means confirming the mobile number matches your registered account. KYC submissions are reviewed within one to three business days.
Can I open more than one fixmet account?
No — fixmet strictly permits one account per person. Duplicate accounts are a violation of the Terms and Conditions and will result in both accounts being permanently closed and any associated balances being forfeited. If you have accidentally created two accounts, contact [email protected] immediately to resolve the issue before any funds are affected.
I forgot my fixmet password. How do I reset it?
Use the "Forgot Password" link on the fixmet login page to reset your password. Enter your registered mobile number and a one-time verification code will be sent via SMS. Once verified, you can set a new password immediately. If you no longer have access to your registered mobile number, contact [email protected] with your account details for manual verification and recovery.
How do I close my fixmet account permanently?
To permanently close your fixmet account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number. Any remaining balance will be refunded to your primary withdrawal method before the account is closed. Note that permanent closure is irreversible — you cannot reopen a closed account. If you are closing due to gambling concerns, consider self-exclusion as an alternative.
Section 2
Deposits & Withdrawals
How do I deposit money on fixmet using bKash?
To deposit via bKash on fixmet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a fixmet merchant bKash number and a unique transaction reference code. Open your bKash app, choose Send Money, enter the merchant number, the deposit amount, and include the reference code in the reference field. The deposit is credited to your fixmet account within a few minutes of the transaction being confirmed.
How long does a Nagad deposit take on fixmet?
Nagad deposits on fixmet are typically credited within two to five minutes of the transaction being completed. During peak periods such as BPL match days or major cricket tournaments, processing may occasionally take up to fifteen minutes. If your deposit has not appeared after thirty minutes, take a screenshot of your Nagad transaction confirmation and contact [email protected] with the transaction ID and amount.
What is the minimum deposit amount on fixmet?
The minimum deposit on fixmet is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or other supported Bangladeshi banks, the minimum deposit is ৳500. There is no maximum deposit limit set by fixmet, though individual payment providers may apply their own daily transaction caps.
What is the minimum withdrawal amount on fixmet?
The minimum withdrawal on fixmet is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below this threshold cannot be processed. There is no maximum withdrawal limit per transaction, though daily withdrawal limits may apply depending on your account verification status. Fully KYC-verified accounts enjoy higher daily withdrawal limits.
How long does a fixmet withdrawal take to arrive?
fixmet processes withdrawals to bKash, Nagad, and Rocket within one to four hours during standard business hours (9am to 10pm Bangladesh Standard Time). Bank transfers to Dutch-Bangla Bank, BRAC Bank, and other Bangladeshi banks typically take one to two business days. Withdrawals requested outside business hours or on public holidays may take slightly longer. Your first withdrawal requires completed KYC verification before it can be approved.
Does fixmet charge any fees on deposits or withdrawals?
fixmet does not charge any platform fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees as per their own fee schedules. These third-party fees are outside fixmet's control. We recommend checking your mobile wallet or bank's current fee structure to understand any charges that may apply on their end.
Can I withdraw to a different bKash number than the one I deposited from?
No — fixmet applies a same-source withdrawal policy for security reasons. Withdrawals must be sent back to the same bKash, Nagad, Rocket, or bank account that was used to make the original deposit. This policy prevents fraud and money laundering. If your payment number has changed or you need to update your withdrawal method, contact [email protected] with supporting identity documentation before requesting a withdrawal.
Section 3
Games & Gameplay
How does cricket betting work on fixmet?
fixmet offers pre-match and live in-play betting on cricket matches including Bangladesh Premier League (BPL), IPL, T20 World Cup, Test series, and ODI tournaments featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, over/under markets, and dozens of in-play options. Odds are updated in real time during live matches. Navigate to the Cricket section from the main menu to browse all available markets.
What slot games are available on fixmet?
fixmet's slots library features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. You will find classic three-reel slots, modern five-reel video slots with bonus rounds, progressive jackpot slots, and branded titles. Games can be filtered by provider, theme, volatility, and RTP. Most titles on fixmet are also available in a free-play demo mode so you can try them before wagering real BDT.
Is fixmet available to play on mobile?
Yes — fixmet is fully optimised for mobile browsers on both Android and iOS devices. The website is responsive and works smoothly in Chrome, Firefox, and Safari on smartphones and tablets. No app download is required; simply visit fixmet.net in your mobile browser to access all games, deposit and withdrawal functions, live casino, and cricket betting from your phone. The mobile experience includes the same full game library as the desktop version.
What is the RTP on fixmet slot games?
RTP (Return to Player) varies by individual slot title on fixmet. Most games from providers like Pragmatic Play and NetEnt carry an RTP between 94% and 97%, which is standard for regulated online slots. The RTP of each game is displayed in its information panel — look for the "i" or "info" icon within the game itself. Higher RTP means a lower house edge over the long run, but individual session outcomes are always determined by certified random number generation.
How does the live casino work on fixmet?
fixmet's live casino is powered by providers including Evolution Gaming and Ezugi, streaming real-time games from professional studio environments with human dealers. Available games include Live Baccarat, Live Roulette, Live Blackjack, and game show titles such as Lightning Roulette and Crazy Time. You interact with the dealer and other players via a live chat interface during the game. A stable internet connection is recommended for the best live casino experience.
Section 4
Bonuses & Promotions
What welcome bonus does fixmet offer to new players?
fixmet offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus details, including percentage match and minimum deposit requirement in BDT, are displayed on the Promotions page at the time of your registration. Welcome bonuses on fixmet are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus Terms and Conditions before claiming any offer.
What are wagering requirements and how do they work on fixmet?
A wagering requirement specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus funds can be withdrawn. On fixmet, different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games and live casino may contribute less. Check each bonus's specific terms for full details.
Does fixmet offer free spins promotions?
Yes — fixmet runs free spins promotions periodically, particularly tied to newly launched slot titles from providers like Pragmatic Play. Free spins may be awarded as part of a deposit bonus, as a standalone reload offer, or during special seasonal events such as Eid or Pohela Boishakh. Any winnings from free spins are subject to the wagering requirements stated in the specific promotion's terms. Check the Promotions page on fixmet regularly for active free spins offers.
Do bonus funds expire if I do not use them in time?
Yes — all bonuses on fixmet carry an expiry period, which is stated clearly in the terms of each individual offer. A typical bonus expiry is 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not met within the expiry window, the bonus balance and any winnings generated from it will be removed automatically. Check the expiry date of any bonus as soon as it is credited so you can plan your play accordingly.
Can I withdraw my bonus balance before completing the wagering requirement?
No — bonus funds on fixmet cannot be withdrawn until the full wagering requirement attached to that bonus has been completed. You can, however, withdraw your real-money cash balance at any time regardless of whether bonus wagering is still in progress. If you choose to withdraw your cash balance while a bonus is active, the bonus and any associated wagering progress will typically be forfeited. Review the specific bonus terms before initiating any withdrawal while a bonus is running.
Section 5
Safety & Responsible Gaming
Is fixmet safe and legitimate for Bangladeshi players?
fixmet operates as a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and its servers. Player funds are held separately from operational funds. All games from third-party providers such as Pragmatic Play and Evolution Gaming use certified random number generators that are independently audited for fairness. fixmet also maintains responsible gaming tools including deposit limits and self-exclusion to protect player welfare.
Is fixmet legal in Bangladesh?
fixmet operates as an online platform serving the Bangladesh market and takes player safety and responsible gaming seriously. We recommend that all players satisfy themselves regarding the applicable laws in their own jurisdiction before registering. fixmet does not make specific claims about licensing from Bangladeshi government bodies. What we can confirm is that the platform uses industry-standard security, fair play certification, and responsible gaming practices to protect every player.
What is the minimum age to play on fixmet?
The minimum age to register and play on fixmet is 18 years. This is a strict policy with no exceptions. All players are required to confirm their age during registration, and identity verification (KYC) is conducted to confirm date of birth before withdrawals are processed. Any account found to belong to a person under 18 will be permanently closed immediately and any funds forfeited. fixmet strongly encourages parents to use parental control software on shared devices.
How do I set deposit limits or self-exclude on fixmet?
fixmet provides responsible gaming tools directly in your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, loss limits, and session time limits — all reductions take effect immediately, while increases have a mandatory 48-hour delay. For self-exclusion (blocking your account for 6 months, 1 year, 5 years, or permanently), email [email protected] with the subject line "Self-Exclusion Request" and your chosen duration.
How do I contact fixmet customer support?
fixmet customer support is available 24 hours a day, seven days a week. The primary contact method is email at [email protected] — our team aims to respond to all queries within 24 hours. For urgent matters such as account security concerns or responsible gaming requests such as immediate self-exclusion, please mark your subject line accordingly so the team can prioritise your case. Live chat support is also available directly through the fixmet platform when you are logged in.
Why fixmet
Built for Bangladeshi Players
Mobile-First Experience
Play every game, deposit via bKash, and manage your account entirely from your smartphone — no app required, just open fixmet.net in your browser.
Local Payment Methods
Deposits and withdrawals via bKash, Nagad, Rocket, Upay, and major Bangladeshi banks including Dutch-Bangla, BRAC Bank, and Islami Bank — all without fees from fixmet.
Live Cricket Betting
In-play markets on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with real-time odds updates throughout every over.
256-Bit SSL Security
Every transaction and personal data exchange on fixmet is protected by industry-standard 256-bit SSL encryption to keep your account and funds secure.
24/7 Support
Our support team is available every day of the year via email and live chat — responsive, knowledgeable, and trained in responsible gaming guidance.
Responsible Gaming Tools
Deposit limits, loss limits, session timers, time-out periods, and permanent self-exclusion — all available in your fixmet account at no cost and no stigma.
Still Have a Question?
If you could not find what you were looking for in this FAQ, our support team at [email protected] is available around the clock. You can also explore the rest of fixmet while you wait for a reply.
Support email: [email protected] — include your registered mobile number and a brief description of your issue for the fastest response.
By using fixmet you confirm you are 18 years of age or older and agree to our Terms & Conditions and Privacy Policy.